Cancellations & Amendments

Notice is required if you would like to amend or cancel your booked appointment. (no-show and lateness are included)

This notice must be given by 7pm the day before your appointment via WhatsApp messaging to ensure that charges will not be incurred.

If the required notice has not been given 50% of the affected treatment price will be added to your next visit. 

Please note that if you are a regular at Wishing Well Beauty this charge will not be enforced on your first occasion.

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In the event of a repeated occasion 100% of the appointment price will be asked for at your next visit. Please note that Wishing Well Beauty reserves the right to refuse any future bookings.

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* Lateness may also result in the cancellation of your appointment (Please read lateness policy below)

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Lateness

Please notify me if you are running a few minutes late and I will do my best to accommodate you, however it is possible that this may result in either the cancellation or amendment of your appointment.  

Please note that if the full appointment booking cannot be fulfilled due to lateness then the Cancellations & Amendments policy goes into effect for all affected treatments. 

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Bookings

All appointments are made via WhatsApp messaging service. Appointment times will be offered to you based on current availability and Wishing Well Beauty reserves the right to offer these times to another client if you have not yet confirmed your appointment time. 

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Minors 

Some treatments are age restrictive so please contact me for further clarification. All clients under the age of 16 must be accompanied at all times by their parent/guardian who must also provide written consent. Clients who are between the ages of 16 and 18 must initially be accompanied by their parent/guardian for verbal and written consent but can then attend future appointments alone.

 

Wishing Well Beauty reserves the right to refuse any client under the age of 18 if they are showing signs of anxiety regarding the treatment. The minor will be encouraged to report any feelings of discomfort during the service and if I feel it is best to stop the treatment at any time Wishing Well Beauty reserves this right. On occasions payment may still be charged but this will be determined on an individual basis.

 

Clients and children

Wishing Well Beauty understands that some clients may need to bring their children to appointments, however due to the environment this may not be allowed. Please notify me in advance so that this can be predetermined. 

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Patch testing

A 24-48 hour patch test is required for tinting services. This policy is strict and is unfortunately non-negotiable, even if you have received the treatment many times at various other salons. This policy will also be enforced when there has been a 12 month time period since either your patch test or last appointment receiving the treatment. This ensures that we minimise the possibility of a reaction/allergy occurring as a direct result of your treatment.

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Wishing Well Beauty carries out all treatments to the highest standard and accuracy. All products are sourced from reputable, certified distributors and treatment qualifications can be made available for you to view. Wishing Well Beauty is fully insured by a leading insurance company in Switzerland and all services are updated regularly with the insurance company before being carried out.

 

Payment

Wishing Well Beauty accepts card, cash and Twint QR code payment. Any other currency/form of payment will unfortunately be refused.

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Special offers/discounts

Any special offers will be sent via WhatsApp messaging and will be for a limited time only. Please note that only one discount can be used at each appointment and may not be used on retail products or for any appointments outside of the time of the promotion. Wishing Well Beauty reserves the right to pause, amend or cancel any special offer but will always apply the discount to those who have already made their appointment. Unfortunately, the salon does not run special discounts for students, pensioners or for those receiving social benefits.  

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Upon arrival

When you arrive at the address please take the elevator to the 4th floor.  Unfortunately, there is no seating area and you will be welcomed inside at the exact time of your appointment. If you arrive early, please notify me via WhatsApp messaging to see if I can welcome you any earlier. 

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Mobile phones

If you wish to be active on your phone during service please ensure that it is not affecting the treatment in any way. I will inform you as we proceed but please accept that you may be asked for your full attention and for the phone to be put away until your treatment has been completed.

 

Rights reserved

Please note that Wishing Well Beauty reserves the right to refuse the custom of any client who behaves in an impolite, rude, disrespectful or aggressive manner. A level of respect must be maintained at all times.

Wishing Well Beauty is a non-discriminative salon who is committed to equality irrespective of ethnicity, religion, belief or sexual preference however the services of Wishing Well Beauty are only available to the female community until further notice.

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Please note; You may be refused a treatment if I believe you are not suitable either due to a specific health condition or if I feel I can not meet your expectations. (Under these circumstances you will not be charged and I will be happy to discuss alternative treatment options with you)

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Complaints

If you felt unhappy in any way during your service then please do not hesitate to inform me within 24-48 hours. You can contact me directly via messaging/phone call or if you wish to return to the salon to discuss this in person then please contact me to make these arrangements. Any  form of complaint is taken seriously and I hope to reach a prompt solution that ensures customer satisfaction.

 

Please note that the policies of Wishing Well Beauty are in place to ensure that problems/misunderstandings are unlikely to arise so please read them thoroughly and if you have any questions please ask.

 

Furthermore, I welcome all types of feedback whether that be the handling of your booking, the service you received in-salon or the information which has been provided to you. Please voice your feedback directly to me so that I am able to make any necessary changes to improve the overall performance of Wishing Well Beauty.

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